Description
As a Front Office Associate, you are the first point of contact for guests or clients, and your role is to provide excellent customer service and support. This position involves managing check-ins, check-outs, answering inquiries, handling reservations, and resolving guest issues, all while maintaining a professional and welcoming environment.
Key Responsibilities:
Guest Services:
Greet and welcome guests as they arrive.
Facilitate smooth check-in/check-out procedures.
Address guest requests, inquiries, and complaints promptly and efficiently.
Provide information about services, amenities, and local attractions.
Administrative Duties:
Answer incoming calls, manage correspondence, and handle reservations.
Process guest payments, including room charges and incidentals.
Maintain accurate records, logs, and reports.
Balance the cash drawer and prepare daily financial statements.
Coordination:
Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Ensure special requests are communicated and addressed.
Problem-Solving:
Handle financial discrepancies or billing concerns.
Resolve guest concerns or complaints by providing appropriate solutions.
Escalate issues to management when necessary.
Adherence to Policies:
Follow company policies, safety procedures, and regulatory requirements.
Maintain a clean and orderly front desk area.
Work Environment:
May require standing for long periods and handling or lifting moderately heavy items.
Ability to work flexible hours, including weekends and holidays.