DIRECTOR, HOTEL OPERATIONS
POSITION SUMMARY:
In accordance with the policies, procedures and standards of Melco Resorts Leisure (Philippines) Corporation, this position is an ambassador for the brand, particularly the Hotel Operations, where leadership, strong interpersonal skills and strategic visions are expected to drive solid operating results, an engaged team and remarkable guest experience. The position is responsible in monitoring and directing each department of the hotels to meet revenue, profit, and customer satisfaction targets while developing strategies for increasing the facilities' operational efficiency staff development and productive working environments within his Department and the City of Dreams Manila.
PRIMARY RESPONSIBILITIES:
1. Responsible for the overall Hotel management and strategic direction of the three (3) hotel brands of City of Dreams Manila.
2. Leads and supports all the three (3) hotels in achieving financial and operational targets through the establishment of a positive culture, clear expectations and policy and procedural implementation.
3. Directs the preparation, presentation and subsequent achievement of the three (3) hotels’ annual operating and capital budgets.
4. Ensures that monthly financial outlooks for all departments are on time, on target and accurate.
5. Oversees all financial aspects of each hotel; i.e. P&L, CapEx, Forecasting and Budgeting.
6. Reviews / Analyses activities, costs, operations, and forecast data to define division progress towards stated goals and objectives.
7. Actively involves self in various industry and community initiatives.
8. Creates and implements methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
9. Acts as spokesperson for the hotels and ambassador for the brand.
10. Ensures full compliance to the hotels’ operating controls.
11. Ensures to maintain or exceed the Forbes brand standards.
12. Provides leadership and mentoring to Property Directors and Senior Managers.
13. Oversees staff development, logistics and customer service
14. Confers with Property President and other Division Vice Presidents to review achievements and discuss required changes in goals or objectives resulting from current status conditions.
15. Provides on-going training and support to Directors, Senior Managers through one-on-one coaching and property meetings.
16. Works with Directors and Senior Managers to set and achieve hotel and individual goals, plans and actions.
17. Maintains continued awareness of industry trends and brand goals on competitive practices and changes.
18. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
19. Actively involves self in the recruitment process of senior leadership positions for the three (3) hotels.
Corporate Responsibilities: 1. Acts as liaison between Hotel Director and Senior Managers and Corporate Office including, but not limited to, coordination with Sales and Marketing, Finance, Human Resource, Training and Development, Maintenance/Engineering, Gaming and Owner Relations. 2. Develops and exchanges ideas, suggestions and comments with corporate office and hotel management. 3. Establishes and maintains positive relationships with hotel owners and investors. 4. Acts as a role model and provides guidance on company culture, including company vision, mission and values. Emulates company culture at all times. 5. Follows corporate policies, procedures and service standards.