HOTEL CONCIERGE

To work closely with the Front Desk Staff, Room Service Employees, and other hotels/resort personnel in providing guest assistance with luggage, transportation, and miscellaneous needs.

• Escort guests to and from their rooms familiarize guests with the guest room amenities
• Deliver arriving baggage and remove the departing baggage promptly
• Help guests load and unload their cars when a Door Attendant is not available and escort guests to the hotel/resort registration area
• Provide information on hotel/resort services and facilities to guests or visitors
• Deliver mails, messages, packages, and special amenities to guest rooms
• Operate elevator when personal service is needed by guest in the absence of the lift controller
• When assigned to the night shift, assist the Front Desk Clerk in carrying out her activities