1. Planning, Organizing and Problem Solving
1.1 In coordination with the section heads, prepares room occupancy forecast, sales forecast and budget for hotel operations;
1.2 Designs and implements promotional programs and strategies to meet performance targets – sales, occupancy, etc;
1.3 Keeps track of sales vs. forecast, consumption vs. budget, analyze variances and takes appropriate action in consultation with section heads;
1.4 Assists all officers in preparing their manning guide, in establishing their par stock and in determining other operational requirements.
1.5 Calls for and presides over operational meetings with supervisors on a monthly basis, discusses with them their performance vs. targets concerns and collaborate with them in resolving operational problems
1.6 Checks and approves orders and requisitions based on par stock and sales trend.
1.7 Attends to all operational problems and concerns of the various units;
1.8 Takes corrective action regarding problems and complaints of guests.
1.9 Prepares schedule and assignments of all hotel officers
1.10 Establishes/reviews existing policies and procedures on service and operations, recommends changes as maybe deemed necessary to improve the operations
1.11 Reviews all spoilage/damage report, conducts investigation and corrective action.
1.12 Conducts preliminary investigation on reported misconduct of staff and noted anomalies
2. Monitoring and supervision
2.1 Using appropriate monitoring tools, checks and assesses:
• sales and occupancy attainment vs. forecast
• consumption and expenses vs. budget
• inventory variance, losses and breakages
• deviations from service and housekeeping standards.
2.2 Supervises the documentation of daily reportorial and all other documents and reports as maybe required by management
2.3 Tracks down variances vs. targets, deviations from house rules and work standard and trouble shoots them to comply with expected results.
2.4 Closely monitors and supervises the performance of all units; calls the attention of unit heads regarding noted deviations from standard operating procedures.
2.5 Ensures that all control policies and procedures are strictly observed in all units/outlets
2.6 Oversees the proper execution of weekly inventory of materials, equipment and supplies of Housekeeping and F/B units; Checks whether losses and damages are reported, investigated and given corrective action.
2.7 Monitors the use and safekeeping of all supplies and equipment, takes note of losses, breakages and damages to equipment and takes appropriate action;
2.8 Spot checks cleanliness and upkeep of all public areas and guestrooms;
2.9 Inspects condition of stocks in the storeroom;
2.10 Checks and signs reports submitted by supervisors under him/her.
2.11 Ensures that materials management systems are enforced, that inventory is done regularly and
variances are identified and resolved.
2.12 Checks and ensures the proper use and maintenance of all supplies and equipment, sees to it
that preventive maintenance is implemented
2.13 At least once a week, makes thorough inspection of all guestrooms to check the condition of
the room and all the facilities, taking note of items that need repair or maintenance,
coordinate with the Facilities Maintenance for the needed action.
3. Guest Relations
3.1 Takes effort to build customer goodwill; checks their satisfaction, welcomes and entertains them; solicits feedback regarding the rooms and service;
3.2 Attends to customers inquiries, complaints, concerns and requests;
3.3 Monitors customer concerns and complaints out of reports and surveys and discusses remedial measures with supervisors
3.4 Personally attends to the registration of VIP guests.
3.5 Personally supervises preparations and room set up for VIP guests.
3.6 Closely coordinates with the security agency and police on security matters affecting the hotel and its occupants;
4. Personnel Administration and Financial Management
4.1 Prescreens applicants for rank & file position, conducts preliminary interview and
endorse qualified candidates to General Manager for final screening.
4.2 Receives and reviews misconduct report and critical incidents reports submitted by
unit heads, makes further investigation; recommendation appropriate action to the HR Mgr.
4.3 Conduct disciplinary action against erring employees by way of oral and written reprimand.
Higher sanctions shall be endorsed to the General Manager
4.4 Provides orientation and training to new employees
4.5 Conducts performance evaluation of all officers; recommends promotions to deserving ones
4.6 Reviews performance evaluation submitted by unit heads and validates accuracy
and objectivity of the ratings
4.7 Recommend changes in departmental organization, manpower requirements and
operational systems to meet performance objectives.
4.8 Initiate request for petty cash for contingency expenses of outlets.
4.9 Review and signs all reports or documents before they are processed/submitted
to the corporate office.
POWER AND AUTHORITY
1. Screening and selection of applicants
2. Disciplinary action up to suspension, termination shall be elevated to General Manager
3. Review and Approval of purchase requests
4. Review and recommendation for merit increases and promotions
5. Signing employment contracts, termination or extension of contracts
6. Discretionary decisions on customer complaints, requests and concerns
7. Presiding over executive meetings
8. Request for capital expenditure items