Host - Player Development
The Host - Player Development is responsible in providing seamless customer service journey to High Valued Patrons (HVP) during their stay in the property.
• Facilitates sign-up of patrons endorsed by Business Development team
• Provides personalized customer service experience to patrons and ensure that they have a comfortable and hassle-free stay in the property
• Keeps up-to-date information with the latest products, services, promotion and events, and educate patrons of their benefits and privileges
• Handles patron inquiries and concerns and make appropriate action as the need arise
• Arranges patron request for complimentary Transportation, Hotel and/or F&B
• Processes accurate transactions in HALO (House Advantage – loyalty and marketing system) such as but not limited to membership sign-up, and complimentary issued to patrons
• Performs compliance with Company’s Standard Operating Procedures at all times including the Service Standards being implemented by the department
• Communicates clearly with internal and external customer and demonstrate respect in all aspects
• Acts as translator for non-English/Filipino speaking patrons
• Assist non-English/Filipino speaking patrons with their hotel, transportation, F&B, and other services to enhance their stay in the property
• Assists other Divisions with their translation requirements in forms and interview with patrons
• Performs additional duties and responsibilities as prescribed by the Management