Job Title: Lobby Ambassador
Position Summary:
Responsible for providing courteous and friendly service to all guests particularly at the Hotel Main Lobby, VIP Lobby, Reception Area, Hop & Drop Entrance and Sky Tower Point of Entry (Finestra side and Escalator leading to The Forum).
Job Responsibilities:
• Anticipates traffic in all entrances and obtains specific instructions from superior regarding scheduled arrivals and departures as well as functions and events.
• Gives pertinent information about the Hotel and the entire property to guests inquiring about this information.
• Provides related information to arriving guests.
• Provides guest information such as directions, functions/events, scheduled attractions, etc.
• Greets guests when entering or leaving the property.
• Gives instructions and directions to taxi drivers as requested by guests.
• Coordinates with Concierge should there be a need to assist guests with their luggage or transportation requirements.
• Observe strict Lobby decorum.