Position Summary:
As a Guest Relations Agent, you will be the first point of contact for our guests, creating memorable interactions and ensuring their needs are met in a timely and professional manner. You will play a key role in enhancing our guests' overall experience and ensuring that they receive the highest level of service throughout their stay.
Key Responsibilities:
• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Assist guests with inquiries, bookings, and reservations.
• Provide detailed information about our services, packages, and promotions.
• Address guest concerns and resolve issues promptly and effectively.
• Maintain a high level of product knowledge to effectively communicate offerings to guests.
• Collaborate with other departments to ensure seamless service delivery.