DESCRIPTION: The Room Sales and FO Supervisor supervises and oversees the room sales and front office team operations in accordance with the guidelines and set standards with the goal of achieving its occupancy and revenue targets, providing excellent guest experience and positive employee engagement, promotional coverage and marketing opportunities are achieved
JOB RESPONSIBILITIES
• Markets and achieves the targets in leasing, front office, transportation, business center and other revenue services and occupancy as identified each year.
• Supervises, processes, and monitors the activities of Room sales, front desk, Business Center and telephone exchange in order to ensure effective and efficient operation of the department and all accounting procedures are strictly adhered to.
• Assists, coordinates, and prepares recommendations on how to address occupancy situation, and cope with trends and best practices in hospitality industry.
• Supports the customer relations program in assisting and attending to client’s issues and concerns immediately in order to ensure quality service delivery and total guest experience.
• Supervises, trains, and evaluates Front Office team and liaises with other support departments in order to ensure effective and efficient operation of front office.