FRONT OFFICE MANAGER

Salary not specified

CACTUS REALTY CORPORATION
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CITY OF MAKATI, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 27 June 2025
Duties and Responsibilities
Front desk operations
  • Manage the day-to-day operations of the front desk, including check-in, check-out, room assignments, and guest registration, ensuring efficient and personalized service for all guests.
Guest services
  • Oversee guest services, including luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.
Staff training and development
  • Train, and supervise front office staff, including front desk agents, concierge, and bell staff.
  • Providing ongoing coaching and feedback to maintain high service standards.
Revenue management
  • Monitor room rates, occupancy levels, and revenue performance, analyzing trends and recommend pricing strategies to maximize room revenue and profitability.
Guest relations
  • Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.
Security and safety
  • Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.

Qualifications/Requirements

Qualifications:
  • Associate's or Bachelor's degree
  • Client services or management experience
  • Great interpersonal and communication skills
  • Excellent problem-solving skills
  • Has the ability to remain positive and focused in a fast-paced environment
  • Good time management skills

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Cactus Realty Corporation is the owning company of One Pacific Place Serviced Residences, a 3 start hotel accommodation located in the Central Business District of Makati. This property is ideal for business travelers, families and guests with its top-tier facilities coupled with a pri...

Industry

HOTELS AND RESTAURANTS

Employment size

100 - 199 (Medium)

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