FRONT OFFICE MANAGER

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Certifications in Front Office Management or Customer Service are a plus.
• Minimum of 3–5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Experience in the hotel, hospitality, or customer service industry preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in front office software (e.g., Opera, Fidelio, or similar hotel management systems).
• Exceptional problem-solving and decision-making skills.
• Ability to handle multiple tasks efficiently and remain calm under pressure.
• Customer service orientation.
• Organizational and multitasking abilities.
• Attention to detail and accuracy.
• Conflict resolution skills.
• Smooth and efficient front office operations.
• High customer satisfaction scores and positive guest feedback.
• Well-trained and motivated front office staff.
• Accurate reporting and adherence to financial protocols.
• Compliance with safety and security standards.

CEBU CITY (CAPITAL), CEBU

No additional remarks