FRONT DESK OFFICER

Salary not specified

LUKS LOFTS HOTEL AND RESIDENCES
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BATANGAS CITY (CAPITAL), BATANGAS
Educ level not specified
Job type not specified

Job Description

Posted on 10 January 2024
JOB DESCRIPTION:
  • Prepare a proper list after gathering the arrival and check-in information of all the guests.
  • Foresee the needs of clients and provide a detailed description of all the information that can be potentially asked for along with the documents needed; (food menu, facilities available in rooms, areas ideal for tourism, etc.)
  • Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience while residing at our hotel
  • Establishing and maintaining excellent and trusted relationships with our guests

Qualifications/Requirements

QUALIFICATION:
  • A Bachelor's Degree in Hospitality Management or another related discipline is required
  • Must possess a minimum of 1 year experience in customer relations role in a medium to large entertainment and hospitality operation
  • A professional certification in hotel management may be preferred
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Must have a warm personality with strong interpersonal and communication skills.

Work location

BATANGAS CITY (CAPITAL), BATANGAS

Remarks

No additional remarks

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About the company

Luks Lofts Hotel & Residences was established in 2016. Understanding that luxury lies not only in the elegant décor, refined furnishings or great cuisine, but also in the perfect execution of simple tasks where every detail count, is what sets us apart. Within this elegant architectura...

Industry

HOTELS AND RESTAURANTS

Employment size

10 - 99 (Small)

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