FRONT DESK OFFICER

POSITION TITLE: Front Office Agent

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Supports the guest recognition programs and promotions of the Company (e.g., Loyalty Programs and Rewards Program by Casino, etc)
• Performs check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room and confirming and executing account payment
• Ensures that the individual cash float is balanced and reports have no discrepancies
• Handles all Front office related calls, e-mail and reports for Front Office Command Center
• Supports the up-selling program of Front Office and promotes the hotel services
• Conducts the night audit tasks such as balancing of transactions and gathering of all paperworks to be submitted to Finance
• Conducts foreign currency exchange for in-house guests
• Maintains current product knowledge of events and facilities including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice
• Attends training programs set by other departments and by the Division
• Ensures service standards are met or exceeded in accordance with the Forbes Travel Guide or audits set by the hotel
• Performs other job related duties assigned by his/her superior