JOB SUMMARY
The Front Office Associate is responsible with answering and attending to internal and external phone calls, emails and queries of guests inquiring in Holiday Inn Express.
RESPONSIBILITIES
- Print daily reports as reference for the day’s activities such as arrival list, departure list, in-house guest list, VIP list, guest traces and others
- Read the endorsement logbook and attend briefing before shifts
- Check applicable room rates and promos to be offered for the day
- Prepare registration collaterals such as registration cards, breakfast coupons, promotional items and guest amenities
- Request guests to fill out registration card completely to get personal information for hotel reference
- Register guests and assign room to guests
- Issue, secure and control issuance of room keys
- Work in conjunction with the bell staff to assist guests to their rooms
- File, update and store registration cards and its information to the hotel system
- File guest receipts to use as reference of charges upon departure
- Answer various questions and inquiries from guests
- Handle cashiering duties such as checking guest accounts; accept deposits, collect payment, post charges and issue receipts
- Process foreign currency exchange for guests
- Check guest accounts and identify high balances
- Inform guests of high balances and offer pre-settlement
- Balance and ensure that credit card settlements for the day are correctly settled
- Properly endorse, count, receive or turnover cash float, guest deposits and other monetary items to the next shift
- Arrange amenities to be sent to rooms in the absence of a Guest Relation Officer
- Make reservations through phone or at the front desk in the absence of a Reservations Agent
- Run various reports on the computer for night audit
- Perform concierge duties on a situation basis
- Act as support group and guide to Bell Service and Telephone Operator