A food and beverage supervisor manages the daily operations of a food and beverage establishment, ensuring customer satisfaction, compliance with health and safety regulations, and efficient service. Their responsibilities include:
Staff management: Recruiting, selecting, training, and supervising staff
Inventory management: Ordering, maintaining, and controlling inventory costs
Food planning: Creating and maintaining tasting panels, buffets, and VIP parties
Customer service: Ensuring customer satisfaction, resolving customer complaints, and interacting with diners to ascertain their satisfaction
Health and safety: Ensuring compliance with health and safety regulations
Schedule management: Managing schedules, payroll, and inventory
Communication: Communicating and delegating tasks to the team
Training: Assisting with training and development of team members
Appraisals: Assisting with annual and mid-year appraisals with team members
Security: Complying with hotel security, fire regulations, and all health and safety legislation
Environment: Being environmentally aware
Collaboration: Assisting other departments wherever necessary and maintaining good working relationships