Position: FinOps Analyst (1 Vacancy)
Job Description:
- Works on complex vendor inquiries and resolves the queries in a time bound manner.
- Meets or exceeds applicable metrics of the process assigned.
- Works on underlying issues and fixing the root cause/s.
- Manages vendor queries via inbound email and outbound calls.
- Maintains customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Efficiently manages queries and issues through pro-active coordination with vendor and internal teams.
- Understands the pain points of vendors and solves our vendor disputes.
- Provides prompt, efficient, detailed, customer-oriented service to vendors.
- Escalates when appropriate to direct manager and/or senior leaders.
- Performs other projects and duties as required.