1. Responsible for handling a part of order to cash process such as:
o Maintain customer details in the system
o Allocate Customer’s payment into their specific Accounts
o Facilitate the timely identification and resolution of Customer’s Claims and Deductions
o Generate Blocked Order Report, conducts analysis in accordance with the Market’s credit policies and initiates recommendations through workflow
o Conduct intensive collection activities and follow-up of overdue accounts and escalates problematic accounts to the Market
2. Attend to Customer’s queries and ensure timely resolution of issue
3. Participates in various Order to Cash Continuous Improvement initiatives.