Confidence, Customer Service, Program Knowledge/Awareness, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Organizational skills, Adaptability, Creativity, Record maintenance, Transcribing dictation, Letter drafting, Events coordination, Correspondence handling, Travel arrangements, Confidentiality, Staff and Client interaction, Office procedures, Supplies Management, Computer Skills (Microsoft Office: Word, Excel, PowerPoint, Outlook)