DUTIES AND RESPONSIBILITIES
• Assist in overseeing key projects across different business units, ensuring alignment with strategic goals.
• Conduct research, analyze business data, and provide insights to support decision-making.
• Coordinate with different departments to ensure the COO’s directives are implemented efficiently.
• Assists in the day-to-day operational and administrative activities of the COO by organizing the incoming flow of work, prioritizing incoming requests, maintaining a control system, and monitoring/following-up to ensure timely response.
• Screens correspondence, responds to requests for non-technical information, drafts correspondence on general inquiries for the COO’s signature, and assembles and summarizes information necessary for preparing a reply by the COO.
• Answers and screens telephone calls; provides routine and general information, redirect calls the appropriate person, as required.
• Obtains, compiles and extracts information from files, publications, databases, and other sources, on her own initiative or as requested by the COO, to prepare documents and briefing papers.
• Undertakes research to provide information to internal and external audiences, often on an urgent basis, using databases and/or the Internet.
• Records administrative actions and decisions on the files which the COO manages, filing documents in hard copy and/or electronically, maintaining control system.
• Participates on behalf of the COO in meetings when she is unable to attend in person and takes notes on decisions taken and follow-up action required by supervisor.