DIRECTOR GENERAL

Salary not specified

SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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MABALACAT, PAMPANGA
Educ level not specified
Job type not specified

Job Description

Posted on 29 May 2025
  • DIRECTOR - SD MGMT
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • Partner with all divisions across all segments in efforts to improve and drive performance.
  • Oversee and manage performance and service quality to quarantee customer satisfaction Take the lead:
    • Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
  • • Make recommendations to enhance processes and boost ease and efficiency.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.

Qualifications/Requirements

  • Eight or more years of management experience; experience managing customer support.
  • Experience managing US Banking accounts specializing in Recoveries
  • Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
  • Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player.
  • Persistence in working through challenges and doing whatever it takes to get the job done.
  • Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
  • Ability to be strategic in developing solutions and process improvements.

Work location

MABALACAT, PAMPANGA

Remarks

Name: Ankit Bhatia
Address: Clark Freeport Zone Pampanga
Nationality: Indian
Intended period of emplovment: Two (2) vears
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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