I.Duties and Responsibilities
1.Provides excellent customer service through professional, pleasant, and timely response to queries and requests; creates a positive experience with every interaction by:
a.Warmly greeting and welcoming clinic visitors, answering queries, or directing them to appropriate person in the clinic
b.Answering phone calls in a pleasant manner and making sure instructions, messages, and requests are delivered to intended recipient in a timely manner
2.Diligently and consistently follows company policies and standard operating procedure (SOP), keeping in mind at all times patient welfare and needs
3.Actively sells the services of CAD to potential clients and clients either through phone calls or in-person visits to the clinic
4.Manages the patient schedule – coordinates with client on schedule and with the dentist on availability, avoiding overlapping of schedules and late advices
5.Ensures proper and accurate tagging, tracking, and documentation of clinic visitors, availed services, and payments
6.Maintains the safety, security, and cleanliness of the reception area by following building rules and clinic policies and protocol
7.Reports to Office Supervisor and/or owners issues, requests, and concerns that cannot be resolved and need immediate attention
8.Manages the office and clinic supplies through effective monitoring and timely ordering, making sure that delivery of quality service is not delayed nor compromised
9.Handles the sales of the clinic by:
a.Receiving and properly documenting payments received; ensures timely deposit of check payments in the bank and correct submission of cash payments to owner/s
b.Preparing the required documents and updating the records accordingly of the transaction.
c.Record cash count and prepare Daily Sales Report at the end of the day. Submit the sales report to Office Supervisor and owners through the designated group chat.
d.Regularly submit the DSR to Office Supervisor based on agreed schedule, accompanied by official receipts, credit card transaction slips, and other clinic documents for review.
10.Receives, validates, and initiates request for payment of billing and invoices from suppliers and other contractors to Office Supervisor based on schedule; ensures timely and correct payments to avoid penalties and disruptions in service
11.Submits to Office Supervisor requests for payment for the consultation and services rendered by on-call dentists based on agreed schedule.
12.Collates and validates attendance records of clinic staff; makes sure these are complete, accurate, and submitted on time for processing of payroll.
13.Prepares and submits commission report to Office Supervisor based on agreed schedule.
14.Effectively manages safe keeping of clinic and client documents; makes sure these are updated, properly labeled, and secure at all times
15.Assists in general office administration (ex. receives mails and deliveries, ad-hoc duties, projects, and activities) in coordination with the Office Supervisor
16.Prepares reports and perform other tasks assigned by Office Supervisor and CAD owners