Oversee the delivery of exceptional customer support across gaming platforms. Ensure service excellence through multilingual communication, culturally attuned support, and real-time issue resolution to meet international player expectations.
Supervise a team of local CS agents to manage inquiries, complaints, and escalations from online gamers.
Set and monitor service KPIs including response time, CSAT, and FCR (First Contact Resolution).
Develop training programs on gaming platform navigation, dispute handling, and responsible gaming policies.