CUSTOMER SERVICE MANAGER

₱35,000.00

SIX ELEVEN GLOBAL SERVICES AND SOLUTIONS
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DAVAO CITY, DAVAO DEL SUR
COLLEGE GRADUATE
Project-based

Job Description

Posted on 10 June 2025
• Define customer support strategy by proposing the best practices in an omni-channel support
environment, including messaging, voice, email, and chat;
• Improve process by identifying opportunities to streamline support processes and enhance the
overall customer experience; and
• Manage metrics and reporting by proposing, setting, and monitoring key performance indicators
(KPIs) and generating reports to track team performance and identify areas for improvement. 

Qualifications/Requirements

  • Bachelor degree holder in Technology/Management of Information Systems, or equivalent;
    •High proficiency in spoken and written English;
    • Minimum of fifteen (15) years of experience in Customer Sales Support roles, preferably in both
    B2B and B2C business throughout their career;
    • Must be digital native, or familiar with telecom operators and mobile network technologies; and
    • Data-drive, particularly when it comes to setting metrics, KPIs, and SLAs, basing
    recommendations on prior experience in the support industry. 

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

No additional remarks

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About the company

SIX ELEVEN GLOBAL SERVICES AND SOLUTION, INC.Providing Quality Experience, the first time, every timeWe are the first Davao-Based solution-oriented contact center designed to provide q...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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