CUSTOMER SERVICE MANAGER

Salary not specified

ACCESS HEALTHCARE SERVICES PHILIPPINES INC
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TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 23 May 2025
Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.
Key Responsibilities:
  • Supervise and lead a team of 20 to 25 agents, ensuring performance meets or exceeds client expectations.
  • Monitor daily team activities, including adherence to SLAs, KPIs, and quality standards.
  • Provide coaching, feedback, and professional development opportunities to team members.
  • Analyze team performance metrics and implement strategies for improvement.
  • Ensure compliance with U.S. healthcare laws, including HIPAA and other regulatory requirements.
  • Serve as a point of escalation for complex issues and resolve them effectively.
  • Collaborate with cross-functional teams to optimize workflow and enhance client satisfaction.
  • Prepare and present performance reports to stakeholders regularly.

Qualifications/Requirements

Qualifications:
  • Experience: 3 to 5 years of experience handling healthcare accounts in a BPO set-up.
  • Team Management: Proven experience managing a team of 20 to 25 agents, with strong leadership and mentoring skills.
  • Knowledge: In-depth understanding of U.S. healthcare laws and regulations (e.g., HIPAA, CMS guidelines).
  • Skills: Excellent problem-solving, communication, and organizational abilities.
  • Education: Bachelor’s degree in Healthcare, Business Administration, or a related field is preferred.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Access Healthcare provides business process outsourcing, application services, and robotic process automation tools to hospitals, health systems, providers, payers, and related s...

Industry

HEALTH AND SOCIAL WORK

Employment size

200 and over (Large)

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