CUSTOMER SERVICE MANAGER

Salary not specified

ACCENTURE, INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Job type not specified

Job Description

Posted on 16 April 2025

Position Title: Delivery Lead Executive

Responsibilities:
Lead a team of 4K team members in Philippines. Manage a P&L of around 100M USD. Responsible for end-to-end delivery. Should have experience in managing scale & complexity. Capacity planning, Escalation / People management. Managing tech clients like Google, Facebook etc. Well versed with various platforms. Strong understanding of: Finance and Accounting, Digital marketing, advertising, content display, keeping platforms safe, payment safety, fraud avoidance, SEM, SEO. Analytical mindset. Client savvy / Customer centricity. Innovative & transformational thinking. Hit the ground running for the S&P portfolio

Qualifications/Requirements

A project Accenture Leadership Managing Director should possess the following qualifications for job eligibility: 10-20 years’ experience in Senior Managerial Role. With BPO Contact Center Experience. College Graduate or Undergraduate with relevant experience and trainings. Experienced in talent management and succession planning. Extensive knowledge of instructional design theory and learning principles. Ability to calculate training ROI. Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously. Adaptable to learn new processes, concepts, and skills. Demonstrates the ability to work as part of a team adding positive attitude and business focus.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

This job listing is for compliance with Revised DOLE DO 248, Series of 2025.

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About the company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered b...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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