Job details

CUSTOMER SERVICE MANAGER

GECO PHILIPPINES INC.

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ILOILO CITY (CAPITAL), ILOILO

COLLEGE GRADUATE

Project-based

Posted on 8 April 2025

IT Customer Support Analyst

Key Responsibilities

 Helping customers by configuring Acturis to meet their needs

 Advising customers on system functionality and resolving issues via email

 Testing configuration changes and the impact of new functionalities on tools and processes

 Working with SQL databases: reporting and creating dedicated solutions based on client requirements

 Learning and understanding the company's systems and processes

 Creating and maintaining internal and client facing documentation

Required skills

 Proficiency in English at a minimum of B2 level

 Completed higher education (preferably in a STEM subject)

 Ability to work well in a team and independently

 Good problem-solving skills and attention to detail

 Strong communication and interpersonal skills

 Ability to learn new skills quickly

 Ability to work under time pressure and meet deadlines

Technologies and tools used

 Jira

 Confluence

 SQL Developer

 MS Office (including VBA)

 Internal tools

ILOILO CITY (CAPITAL), ILOILO

Job Role: IT Customer Support Analyst

Apply now

GECO Asia is a specialist IT Consultancy Services company based in Singapore, with two delivery centers in the Philippines.

TRANSPORT, STORAGE AND COMMUNICATION

200 and over (Large)