Revenue and EBITDA Achievement
100% achievement of sales acquisition, upsell/ cross-sell and revenue targets.
Execute strategies to increase business center sales.
Implement sales plan for upsell.
Ensures the overall profitability of all the business center.
Work with finance department in overseeing capital expenditure and adherence to key financial policies and procedures surrounding contracts, invoice processing, and expense reimbursements.
Operations Management
Execute strategies to ensure business center metrics are achieved (grow sales, first contact resolution, TAT for processing all after-sales request received and manage complaints, collection handling, CSAT).
Ensure the safety of all business center branches’ collections.
Analyze business center statistics and use the data to improve business center operations.
Ensure all business centers are aligned with all policies and regulations implemented by Company.
Comply with all necessary reports such as KPI’s, ad-hoc analysis, and insights needed by management.
Coordinate with other respective departments within the organization to ensure efficiency of all business centers.
Assist all supervisors in processing government-related documents, legal papers needed by the HR and Legal department, and suppliers and utilities-related documents that concern our business centers.
Special projects as assigned.
Customer Service
- Handle escalations from all business centers and deal with clients who need to voice out their inquiries and/or complaints (technical or non-technical) to higher authority.
- Implement programs to achieve CSAT targets.
- People Development
- Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors and officers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; helping management develop incentive programs; developing a climate for offering information and opinions; providing educational opportunities.
- Conduct in-person meetings with each branch on a weekly basis.
- Perform regular job evaluation review and feedback mechanism.