CUSTOMER SERVICE ASSISTANT

₱18,000.00

CEBU CITY (CAPITAL), CEBU
2ND YEAR COLLEGE LEVEL
Permanent

Job Description

Position Title: Customer Service Representative

Duties and Responsibilities:
• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;
• Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance

Qualifications/Requirements

Qualifications:
• Must have completed 2 years in College or a graduate of a 2-year associate course
• With at least 25 MBPS Wired internet connection
• Willing to work in a Hybrid Arrangement
• Willing to work on shifting schedule, mostly at night
• Open to work during weekends and holidays
• Amenable to work in Ayala Center Cebu Tower, Cebu Business Park, Cebu City.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

Competitive salary and top of the line employee benefits await for qualified applicants!

Changing what’s possible through the power in people.

Our thriving Manila office provides dedicated support to a wide range of our customers. We support two of our sales platforms – Payment Solutions and CareCredit – as well as several functions including Fraud Detection, PB, WPO, Training, Finance, Legal, HR and Sourcing. It’s a creative, high-energy culture, where people are encouraged to speak up and get involved in the community.

Known for our warmth and hospitality, our Cebu office is a highly collaborative environment. We take great pride in our creative, high-energy culture of individuals with different perspectives and unique ambitions. Our teams across Operations, Fraud and Customer Service provide support to a wide variety of customers and we offer our employees many opportunities to learn, develop and build their careers.
About the company

Synchrony Global Services Philippines is a subsidiary company that manages Synchrony’s call center operations and select back-office support located at Filinvest Alabang and at Cebu Business Park.

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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