*Manage large amounts of inbound and outbound calls in a timely manner
*Follow communication “scripts” when handling different topics
*Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
*Seize opportunities to upsell products when they arise
*Build sustainable relationships and engage customers by taking the extra mile
*Keep records of all conversations in our call center database in a comprehensible way
*Meet personal/team qualitative and quantitative targets