• Handle calls to communicate and translate care choices.
• Help provide high-quality, patient-centered care.
• Coordinate care across settings, including doctors’ offices, hospitals, rehab centers or home settings.
• Frequently explain to patients and their family the instructions or diagnoses.
• Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner.
• Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media.
• Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation.
• Responsible for maintaining and updating patient medical records.
• Present progress and results of tasks to management and other interested parties in person or in digital format.
• Conduct regular analyses of processes and procedures, adjusting when necessary.
• Perform other relevant duties as required.
• Establish contact lists of collaborators and update information periodically.