CUSTOMER SERVICE ASSISTANT

₱17,000.00

VC LEISURE VENTURE CORPORATION
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CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 4 August 2023
JOB SUMMARY (GAMING ASSISTANT)
Responsible for efficient day-to-day operations of shop stations; ensuring the delivery of 100% entertainment and customer service standards and the strict adherence to operational and administrative standards.
DUTIES AND RESPONSIBILITIES
  • Checks accuracy, counts and reconciles with receiving documents any product or fund receive.
  • Inspects/ensures readiness of his/her assigned shop station; checks the his/her grooming; hygiene and proper uniform; working conditions of POS terminals; computers; cash boxes; and other shop station gadgets; station’s supplies and forms; cleanliness and organization of playing area; marketing collaterals; and display monitors; connectivity to servers of applicable games;
  • Practices standard operating procedures at all time on the following; suggestive selling and giving change accurately; manning monitoring posts for possible winners; electronic Bingo Station; encashing EB tickets; verifying validity of winning tickets; awarding of prizes; conducting drop procedure; assisting players on machine problems (i.e. bill jams; out of paper; printer error; bill-in credit collection; etc.); recording of ticket releases per machine; conducting meter reading; oversee operations in the shop and report concerns to immediate superior; monitor stocks and supplies and re-order when necessary; troubleshoot gaming machines and POS when necessary.
  • Performs Functions on Other Games Station: accepting/releasing bet tickets; verifying validity of winning tickets; awarding of prizes
  • Attends immediately to player’s needs; showing courtesy and friendliness at all times: assist players; offer food and drinks to players; bring in new players; conducting brief orientation to new players; providing for requests for additional products; providing explanation to inquiries (i.e. new games; promos; etc.); addressing player’s complaints.
  • Promotes and/or sells all game products; upcoming events or promotional activities.
  • Inspects, counts, reconciles with return and remittance documents sales and any unsold products.
  • Assists Gaming Specialists in weekly station cleanliness and equipment check-up.
  • Participates in branch meetings.
  • Acts as liaison of the branch to Corporate Office.
  • Participates in New Product Launch activities or Promotional activities.

Qualifications/Requirements

• High School Graduate; preferably attended 1-2 years of College or with equivalent Relevant Work Experience
• Relevant Work Experience: Minimum of 1 Year in Bingo Operations or 2 years in similar position from other industry.
• Strong Customer Service Skills
• Selling Skills
• Strong Communications Skills
• Keen attention to Details
• With Pleasing Personality
• Preferably residing in Muntinlupa City or nearby areas

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

VC LEISURE VENTURE CORPORATION (VCLVC), doing business under the name and style of PARADISE GAMES, is a registered corporation with the Securities and Exchange Commission, duly authorized to primarily purchase, acquire, establish, own, hold, sell, lease, conduct, manage, operate, and supervise va...

Industry

REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

Employment size

1 - 9 (Micro)

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