CUSTOMER SERVICE ASSISTANT

₱16,000.00

ENTREGO FULFILLMENT SOLUTION
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CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 1 July 2023

Acts as the liaison between the organization and its customers. Responsible for accurate assessment of customer concerns and resolves them through omnichannel, ensuring positive customer experience.


Critical Accountabilities
 Handle customer queries via CS platform
 Accurately identify concern and provide appropriate resolution
 Handle customer queries via CS platform
 Accurately identify concern and provide appropriate resolution
 Regularly review processes and updates
 Prepare necessary report

Qualifications/Requirements

Job Qualifications
 College Graduate of any degree
 At least six (6) months of directly related work experience
 Express or Logistics Industry background an advantage
 Excellent business communication skills
 High comprehension skills
 Logical thought process
 Creative problem solver
 Basic knowledge of computer usage and internet navigation
 Hybrid work setup; Muntinlupa City office with shuttle provided

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Entrego is a technology-driven business solutions provider for the fulfillment and logistics needs of enterprises in the Philippines. Entrego has a nationwide reach and state of the art facility, offering solutions related to Courier Express Parcel, Freight Forwarding, and Contract Logisti...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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