Make your next big career move by applying as KMC Solutions’ next CREW CABIN COORDINATOR!
The Operational Cabin Management System (OCMS) and database were developed to streamline the process for shipboard and shoreside personnel (i.e. traveling positions, contractors, vendors, and other CCL team members) who are seeking to secure cabins for business/operational purposes. Centralized within the shoreside Corporate Office, the coordinator will be primarily responsible for handling pre and post-dry dock cabin requests: blocking guest cabins in accordance with the pre and post-dry dock cabin booking matrix, processing all requests, updating the pre and post-dry dock matrix, providing updates to the Technical Operations Director, Guest Operations Leader, Technical Operations Manager, Guest Services shoreside, and the Director of Marine Process Improvement at scheduled intervals, contacting all requestors to ensure that cabins are still needed, and releasing any unused cabins 30 days prior to sailing. The coordinator will ensure that all requests are handled in a transparent, equitable, and timely manner; and that spare crew cabins are utilized in the most effective manner thereby minimizing the use of guest cabins whenever possible.
The coordinator will also follow up on all other cabin requests at 90-day and 30-day intervals, to confirm that cabins are still needed.
On top of your salary, here are the exciting benefits you can look forward to:
- Comprehensive health benefits
- Work flexibly from anywhere in over 20+ workspace locations
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CREW CABIN COORDINATOR include:
- Assist with the movement and placement of all assigned spare crew cabins within the OCMS in accordance with Company policy and procedures optimizing efficiency and cost-effectiveness by maximizing occupancy levels with the least amount of impact on revenue.
- Responsible for addressing, following up, and responding to all Crew Cabin Request submissions and email inquiries. Answer all incoming calls and maintain a rapid response rate according to set standards.
- Responsible for organizing the approval and assignment of guest cabin requests, when required.
- Update reports, statistical tools database, and workbooks using Microsoft Excel, SharePoint, and other databases in a timely manner including No Show and Guest Cabin Usage Logs, delivery status notification emails, and daily updates fleetwide.
- Execute release and addition of spare crew cabins, as provided by management due to manning budget changes.
- Assist with shoreside testing of changes and enhancements to the OCMS.
- File data and perform other routine clerical tasks as needed
- Other duties as assigned by management.