CUSTOMER SERVICE ASSISTANT

₱28,000.00

TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Make your next big career move by applying as KMC Solutions’ next PROCESS ASSOCIATE - TRAINEE!

AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management ("RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

• Must be willing to report in Cyber Sigma, Taguig

• Fixed shift schedule: 9:00PM – 6:00AM Manila

• 25K Basic salary + 3K Non-taxable allowance

On top of your salary, here are the exciting benefits you can look forward to:

• Comprehensive health benefits

• HMO + 1 dependent upon hire

• Training will be provided

• Pioneer team in the Philippines

• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

The main responsibilities of a PROCESS ASSOCIATE - TRAINEE include:

• To address outstanding or assigned AR through analysis and phone calls by using available resources

• Utilization of all possible tools and applications available to take the account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer, or adjustment

• To report trends/patterns in denials, claim submission errors, credentialing issues, and billing-related roadblocks to the immediate reporting manager

• To meet the established SLAs (service level agreements) for production and quality

• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system

• To utilize the P & P’s (policies and procedures) established for the process and also stay updated with changes done with the P & Ps

• To improve the performance based on the feedback provided by the reporting manager/quality audit team


Qualifications/Requirements

To apply for the role, you must have the following:
• University graduate
It will also be favorable if you have the following:
• Sound analytical skills
• Logical thinking
• Attention to detail
• Good verbal and written communication skills

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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