CUSTOMER SERVICE ASSISTANT

₱25,000.00

MICROSOURCING PHILIPPINES INC.
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PASAY CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 4 August 2025
A Customer Service Representative is expected to:
  • Investigate Order Status inquiries
  • Perform manual order related tasks
  • Obtain order status updates and apply in GRS®
  • Monitor Customer Service Ticket platform to address regionally assigned tickets within KPIs and as per defined scripts, rules and supplied materials:
  • Process order cancellations
  • Backorder/Substitute notifications
  • Coordinate Returns and Replacements
  • Manage “buyer’s remorse” returns as per defined rules
  • Review & Action Failed orders
  • Confirm order details with Partners/members
  • Process refunds via P2M SILO
  • Redirect focus based on business needs to focus on OPC or CSR specific tasks
  • Perform back-office tasks related to Order inquiries not resolved by External Call Center

Qualifications/Requirements

What it takes to be part of our team:
  • Bachelor's Degree
  • 1 - 2 years of experience in CSR
  • Open for FRESH GRADUATE

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

What's in it for you?
  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
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About the company

Founded in 2006, MicroSourcing

Industry

ACTIVITIES OF PRIVATE HOUSEHOLDS AS EMPLOYERS AND UNDIFFENTIATED PRODUCTION ACTIVITIES OF PRIVATE

Employment size

200 and over (Large)

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