CUSTOMER SERVICE ASSISTANT

• Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
• Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
• May utilize a customer relationship application or database to record activities and research product/client information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Has gained proficiency in multiple competencies relevant to the job.
• Works independently within established procedures associated with the specific job function.

• Bachelor's Degree (Four-year college course).
• Customer Service Intermediate Certification which includes Communication Strategies and Customer Relationship Management.
• Minimum of 2 years' work experience.
• Excellent Verbal and Written Communication Skills.
• Ability to remain professional and courteous with customer at all times.
• Must be available to work at night, holidays and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize and manage time effectively.
• Interpersonal skills - Able to work independently and as a team member.
• Keen attention to details.

ILOILO CITY (CAPITAL), ILOILO

Please click this link to apply directly.

https://fa-esau-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/crawco-jobs/jobs/preview/1625/?location=Iloilo%2C+Philippines&locationId=300000042159369&locationLevel=state&mode=location