Requirements:
What exactly are we looking for?
We need someone willing to work on cyclical schedules. Have experience on phone, email, and live chat support? That's a plus!
We're looking for someone who has strong verbal and written communication and comprehension skills.
We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
We need someone with good problem-solving and critical thinking skills, who will focus on issue resolution and customer satisfaction. A resourceful, multitasking, and highly attentive to details person would be a great addition to the team.
If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
Job Pitch
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!
As a Teammate:
You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
You will filter content from the client's website.
You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
You will also manage and resolve customer complaints. You will identify and escalate priority issues.
You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
You must also participate in all Internal and External mandated training and/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
You will also provide feedback to management concerning possible problems or areas of improvement.
You will also perform other duties as assigned by management.
Job Types: Full-time, Permanent
Pay: Php25,600 per month
Benefits:
Additional leave
Company events
Free parking
Gym membership
On-site parking
Opportunities for promotion
Staff meals provided
Birthday Leave
12 Planned Leaves snd 12 Unplanned Leaves
Schedule:
Night shift
Rotational shift
Supplemental Pay:
13th month salary
Overtime pay
Yearly bonus
Unplanned leave convertible to Cash
Work Location: In person