CUSTOMER SERVICE ASSISTANT

Official Job Title: Customer Service Specialist

• Handling inbound and outbound calls, resolving customer inquiries, and maintaining detailed records of interactions.
• Providing exceptional service, meeting performance metrics, and ensuring customer satisfaction.
• Ability to understand another person's emotions and perspective.
• Provide assistance, resolve complaints, answer questions, and process orders.
• Possess a strong combination of communication skills, problem-solving abilities.
• Genuine passion for helping others, which can leverage to provide excellent service and contribute to your team's success.
• Stay calm, actively listen to their concerns, acknowledge their frustration, apologize sincerely, and offer solutions.
• Excellent in verbal and written communication in Chinese languages.