CUSTOMER SERVICE ASSISTANT

Salary not specified

TRAVELLERS INTERNATIONAL HOTEL GROUP INC.
Apply now
PASAY CITY, NCR, FOURTH DISTRICT
GRADE XII (FOR K TO 12)
Permanent

Job Description

Posted on 1 July 2025
JOB SUMMARY
The Host Operations Officer is responsible for assisting casino VIP guests during their visit to Newport World Resorts.

RESPONSIBILITIES
  • Coordinate arrangements related to gaming activities, preferences and stay of guests, ensure coordination with other departments is seamless and arrangements are facilitated accordingly
  • Assist guest queries and processes relating to membership, gaming programs, promotions & events, and other related inquiries
  • Facilitate guests program buy-in and settlement and other gaming account related transactions and inquiries at the Cage
  • Achieve and promote a high standard of service level and professionalism through proactive engagement with guests
  • Ensure tasks are executed accurately and in a timely manner
  • When required, host/attend special promotion or events within or outside the property
  • When required, accompany guest/s to City tours, Yacht cruises, Private Jet arrival and send off
  • Rotate shifts and duties to arrival & departure assistance at the airport

Qualifications/Requirements

QUALIFICATIONS
  • Must complete at least two (2) years in College
  • Preferably with relevant experience in Hospitality and Gaming industry
  • Good verbal communication skills (knowledge of foreign languages, dialects is a plus)
  • Excellent analytical and critical thinking skills
  • Knowledge in office applications (GSuite, MS Office, etc.)
  • Strong interpersonal skills
  • Ability to build good working relationships and deal with different types of individual
  • Organized and has great attention to details
  • Focused and organized
  • Able to work alone and with a team

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

Apply now
About the company

Newport World Resorts (NWR) is the first integrated tourism hub in the Philippines that is fast shaping up to become the most exciting destination in the country.

Industry

HOTELS AND RESTAURANTS

Employment size

200 and over (Large)

View company profile

Share job

Back to jobs