CUSTOMER SERVICE ASSISTANT

Official job title: Customer Service Representative (Japanese and English Speaking)

Key accountabilities

• Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.
• Basic knowledge of systems (web browsers, internet, proprietary internal software)
• Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone
• Prepared to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
• Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments
• Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations
• Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as required
• Being monitored for quality assurance (phone,email)