• Answer incoming phone calls from customers, providing assistance with placing orders, addressing inquiries, product inquiries, general inquiries, and offering product information.
• Identify and resolve issues with customer orders, such as stock discrepancies, incorrect part selections, or any other order-related concerns.
• Communicate with customers via phone to inform them about order issues and assist them in deciding how to proceed.
• Process purchase orders received from customers on terms, entering relevant information into our system, and sending order confirmation to customers.
• Utilize multiple software platforms simultaneously to ensure accurate order processing and efficient issue resolution.
• Collaborate with cross-functional teams, including the warehouse and sales teams, to ensure accurate and timely order fulfillment.
• Demonstrate technical knowledge, particularly regarding hardware products, in order to assist customers effectively.