CUSTOMER SERVICE ASSISTANT

As a Call Center Customer Service Specialist within the Fraud, Collections, Retails & Card Services team at Chase you will be tasked with providing outstanding service to our valued customers. Your duties will include swiftly addressing customer inquiries, honing your customer engagement and problem-solving abilities. You will play a pivotal role in managing customer transactions, which will encompass everything from fraud investigation to collections, payments and loans, ensuring a diverse and stimulating work setting.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures