CUSTOMER SERVICE ASSISTANT

₱21,600.00

SHELL SHARED SERVICES (ASIA) B.V.
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CITY OF MAKATI, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 18 June 2025

Job Title: Customer Success Specialist

What you'll be doing
  • Handles a range of frontline Customer enquiries within the agreed processes and ways of working.
  • Manages the Retail Loyalty Customer Experience by processing customer loyalty registration and personal data management, supporting the redeeming and transferring of Customer Loyalty points, managing the lost/stolen/forgotten cards process, and resolving Loyalty complaints.
  • Performs compliance checks on fraud and manual data quality control.
  • Support Data Integrity Management and collaborate with third party logistics companies.

Qualifications/Requirements

What you bring
  • Bachelor’s degree in Business Management
  • Experience in Customer service or operations
  • Experience in Microsoft Office and social media platforms
  • Proficiency in the Customer (C1), English (B2) and French (B1) language

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

Name of foreign national: Nathan Ntambwe Kabeya
Nationality: Congolaise
Address: Taguig City
Position: Customer Success Specialist
Intended period of employment: 3 years

Applications may be sent to: MLA-DEL-PH-Recruitment@shell.com
Apply now
About the company

At Shell, we believe everyone has a part to play in the global transition to cleaner energy. We're looking for fresh perspectives and passionate professionals who are eager to contribute and help us achieve our goals of providing more and cleaner energy solutions.

Industry

MANUFACTURING

Employment size

200 and over (Large)

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