CUSTOMER SERVICE ASSISTANT

₱20,000.00

CONDUENT BUSINESS SERVICES PHILIPPINES INC.
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PASAY CITY, NCR, FOURTH DISTRICT
SECONDARY (K-12)
Project-based

Job Description

Posted on 18 June 2025

Benefits Administration Services Associate II

About the Benefits Administration Services role:

As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

Our Benefits call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. 

Account: HR/ Human Capital Solutions

LOBs: 100 % voice (inbound calls)

Employment type: (1) Full-time temporary/ Project-based | (2) Full-time permanent/ probationary

Work location: One E-com MOA Complex, Pasay (ONSITE)

Work schedule: Night shift

Qualifications/Requirements

We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
  • Previous work experience as a customer service/call center representative for at least 6 months.
  • Excellent communication skills and fluent in English.
  • Extensive experience with typing and keyboarding, and use of other technology.
  • Great problem-solving skills and ability to effectively multi-task.
  • High school/ Senior Highschool diploma, GED or college degree.
  • Ability to successfully complete a mandatory paid training program.
  • Can accept project-based employment/ contractual (with the possibility of getting absorbed depending on performance).

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

A pioneer in the Business Process Services industry, we are one of the leaders in business process outsourcing (BPO). Conduent Philippines is an equal opportunity employer.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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