CUSTOMER SERVICE ASSISTANT

• Provides service support to regional customers of Chevron Business and Real Estate Services-managed facilities, executive staff and external customers.
• Processes service requests utilizing the IWMS system.
• Single point of contact for all Chevron Business and Real Estate Services service lines, Executive line and Chevron corporate switchboard external line.
• Efficiently answer incoming Chevron corporate switchboard line, using online databases, operator work aids, and manuals to direct calls to the appropriate department or individual within Chevron.
• Monitors, responds to and tracks incoming voicemail, chat and email requests.
• Processes incoming desktop FAX documents, forwarding electronically to the appropriate Chevron party.
• Works with customers to resolve service issues in a timely manner and escalate matters to Team Lead as needed.
• Works with Facilities Management team members to identify gaps in service delivery and develop mitigation plans and processes.
• Suggests business improvement processes.
• Works with Chevron Business and Real Estate Services functional teams to maintain accurate facility information and contact lists for all regions.
• Maintains personal effectiveness by keeping up with trends and technology in the industry and by personal development activities; maximize value of business tools suite

• Partners with customers to ensure expectations are met and obtain feedback on services provided.
• Responds to customer complaints, communicate with service providers to close any process gaps.
• Operational Excellence
• Participates fully in Operational Excellence, safety and health programs, and sets an example via personal behavior.

Operational Excellence

• Participates fully in Operational Excellence, safety and health programs, and sets an example via personal behavior.