CUSTOMER SERVICE ASSISTANT

₱27,000.00

SHELL SHARED SERVICES (ASIA) B.V.
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CITY OF MAKATI, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 20 May 2025

Job Title: Customer Success Specialist

What you'll be doing

  • Handles a range of frontline Customer enquiries including customer loyalty registration and personal data management.
  • Process Customer loyalty registration and personal data management, channel preference modification.
  • Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality.
  • Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters.

Qualifications/Requirements

What you bring

  • Bachelor’s Degree in business or equivalent experience.
  • Previous experience in Customer service or operations.
  • Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook.
  • Proficiency in the Customer (C1), English (B2) and French (B1) languages.

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

Name of foreign national: Evariste Djo Kisebwe Kabwe
Nationality: Congolese
Address: Makati City
Position: Customer Success Specialist
Intended period of employment: 3 years

Applications may be sent to: MLA-DEL-PH-Recruitment@shell.com
Apply now
About the company

At Shell, we believe everyone has a part to play in the global transition to cleaner energy. We're looking for fresh perspectives and passionate professionals who are eager to contribute and help us achieve our goals of providing more and cleaner energy solutions.

Industry

MANUFACTURING

Employment size

200 and over (Large)

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