The Optical Assistant (French) shall perform the following services for the company:
Pre-sales advice
Help customers register for an account and/or navigate online and process their orders
Confidently and knowledgeably give advice on selecting glasses and lenses
Check product availability for customer orders and provide accurate and up to date alternatives when required
Assist our customers with understanding their prescriptions
Prescription management
Verification of customer prescriptions to ensure orders are correct
Customer experience and retention
Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis
Work as part of the customer service team to drive positive company experience results
Communicate professionally with customers (English and French) about their orders,
including any delays or changes in delivery
Excellent communication skills both written and verbal (English and French)
Experience handling escalated issues
Ability to “Think outside of the box” and provide creative solutions