As an IM Chat Moderator, your primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers. Your daily tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement. This role may involve addressing a diverse range of topics and ensuring that the conversations align with the platform's guidelines and community standards, providing a safe and enjoyable experience for all users.
Job Duties and Responsibilities:
- Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.
- Utilize creative communication skills with tact and empathy to provide a personalized and fun experience for the subscribers.
- Adept in soft skills, particularly in emotional intelligence and interpersonal communication.
- Adhere to company and client policies and guidelines.
- Keep detailed records of subscribers' interactions and any issues that may arise.
- Meet daily and weekly targets for chat interactions.