Under the direct supervision of the Supervisor, the Voice Service Associate (VSA) is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads in accordance with the client’s quality requirements and specifications.
DUTIES & RESPONSIBILITIES:
- Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
- Assist clients / co-employees who call to reset password, log into clients portal, access payroll information on clients portal, access and print W2’s, with other common questions.
- Checks accuracy and completeness of gathered data.
- Adheres to the channel’s standard operating procedures and work instructions.
- Attends project orientation, job-related training, and/or other company-initiated training when necessary.
- Reports all issues encountered with client-supplied applications to immediate superior.
- Reports machine/network breakdown to immediate superior.
- Ensures compliance to company rules and regulations.
- Reports security incidents and / or any identified security weaknesses.