SUMMARY
The Vendor Account Specialist supports the VES Invoice Processing service as back office support for alert volume handling. They are required to contact the vendor in any means possible and ensure that all invoices are redirected to the Realpage business address and retrieve missing invoices for processing. Their task is indicated through alerts that trigger in the VES dashboard and are worked according to the indicated SLA and prioritization SOP. They are required to escalate any roadblocks and coordinate with other departments if necessary to resolve the alert.
PRIMARY RESPONSIBILITIES
Primary responsibility is to ensure timely retrieval and address change of invoices indicated missing in the alerts triggered from the VES dashboard as dictated by SLA/SLS.
Contacting utility vendors via phone/chat/email/fax, whichever way efficient, to retrieve missing invoices indicated by the alert
Reviewing invoice to indicate correct business address and/or ensure this is redirected to the correct one upon vendor contact
Uploading of the retrieved invoice to ensure timely batching and payment
Immediate escalation of roadblocks encountered during handling of missing invoice alerts
REQUIRED SKILLS/KNOWLEDGE/ABILITIES
Knowledge on Microsoft Office applications
Keen to details
Collaborative
Able to do tasks simultaneously
Problem solving skills
Able to learn new processes and tools in a fast-paced environment
Overtime may be required in order to meet deadlines
Will require Outbound Communication skills via phone and email