Customer Service Representative – Bahasa Indonesia
• Remote multi-language support for user community.
• Work in close cooperation with teams Globally.
• Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization such as: - SAP ERP system; Global corporate applications (Service-Now, Oracle CRM, Qlik Concur etc.); Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software); - Global infrastructure solutions (Skype IP telephony & Genesys, Polycom VC, Pulse Secure, corporate WAN, LAN and WWAN).
• Skills and competences: Bahasa Indonesia language and competency; and Consistent/rational thinking.